For iOS devices, you can view their screen in real time as you walk them through support steps but Apple doesn't allow remote control. You can remotely control computers and many Android devices. They run the app (left image below), give you the code, you enter it in your app and you get remote access to their Windows or Mac computer or iOS or Android device. Android phones and tablets can be fully controlled from a computer. Instruct your customer/user to download and run the SOS app on their device from the download link displayed in your Splashtop app, or you can provide a custom app to them branded with your company logo, color, and text. Zoho Assist is the only remote access application we reviewed that can access mobile devices. Log in with your SOS account or SOS trial accountĬlick the +SOS icon in the toolbar and it will open a dialog for you to enter the session code (center image below) Ask the device user to install the TeamViewer QuickSupport app. Screen sharing is available for all Android devices running Android 5.0 or higher. This section explains how to start a HelpWork for Android remote control session. However, we, unfortunately, are not able to support all manufacturers or ROMs for these features, especially remote control. Install the Splashtop Business App for SOS on your computer or mobile device (available for Windows, Mac, iOS, Android and more) TeamViewer (Classic) is capable of both viewing the screen and remotely controlling a range of Android devices. The program displays an ID and a password. Note If youre having trouble connecting to the Xbox network, see Get help with remote play below. From the technician/support agent perspective: On the host computer, ask the person on the other end to download and run the TeamViewerQS.exe file for the TeamViewer Quick Support (.exe file) module.
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